Tuesday, December 8, 2009

Warning: The hormones are raging!

I. am. PISSED. SOOOOOO pissed. So I mentioned earlier about the letters that I ordered for Noah's nursery. Let me just fill you in on the whole story.

So on September 30th, I placed on order on beitesori.com for (4) 8x10 hand-painted canvases...each canvas would have a letter of Noah's name on it and each would be custom-painted to match his Migi Splash bedding. I paid $80.86 through Paypal to the company's owner, Lauren that same day. And on that same day, Lauren refunded my $80.86 and stated that she wasn't sure why I paid her that. I immediately emailed Lauren back and said that I had placed on order on her website, her website then referred me to her Paypal account and that's why I paid the money. The next day (October 1st), Lauren emailed me back and said that for some reason her website didn't pick up the order and she told me to try again.

So on October 1st, I placed the order again and this time, I got an email confirmation, along with a confirmation number from the website. The email stated that I should check the website for their current timeframes for completing orders....the website said 4-8 weeks.

On November 24th (the 8th week) I sent Lauren an email asking about the status of my order. I never got a response. On December 1st (the 9th week) I sent Lauren another email, this one a little more huffy, asking about the status of my order and I never got a response. There is a button on the website where you can check the status of your order and every time I check it, it says "On order".

Lauren, the owner, along with the website, has a blog, twitter and Facebook that she advertises from. I've checked the blog and twitter and she hasn't updated since October. And after some digging around on the internet, I found that she has a twin sister who also paints the same stuff and has a website-based business called greenmeadowlane.com. WELL on the sister's website (which coincidently uses the SAME pictures and format as Lauren's website) it states at the top that she is no longer taking orders because of her declining health and she is having surgery on the 11th, blah blah blah. The sister has an email on her website and she said that she checks it once a week, so I sent her an email asking for help at the end of last week. No answer yet.

SOOO then I went to Paypal for help. I tried filing a dispute against beitesori.com to get my money back BUT they wouldn't let me file it because the transaction took place more than 45 days ago. Well DUH there was a 4-8 week wait on the crap I ordered! So I'm pretty much SCREWED.

I filed a complaint with the BBB today, but I doubt that will do anything. I did some more digging on the internet and I think I have found Lauren's home phone number. I'm seriously thinking about calling it...

What do yall think? Any other suggestions on what I could do to get my money back?

7 comments:

Rachel said...

DEFINITELY call her!! There is nothing wrong with that and you deserve an explanation and your money back. I'd be really pissed too!

Beverly said...

I would definately call her!! It may not help any but its worth a try!

Anonymous said...

Oh Boy, I'd be TICKED!!! When you paid with PayPal I'm assuming you used as credit card. Try to take up the charge with the credit card company.

Robbie said...

You could try and have your bank handle it. Since you made a payment, they will have record of it with your account. Other than that, I think there are "internet lawyers"... maybe one of those could guide you in the right direction. Oh and one other tidbit- if you have the address of her business, type a letter and make it look like it came from a lawyer, and talk about your order and suing them and unless they are idiots, they should contact you. I should probably add that you and I have never met, but I have been linking to your blog and love it :)

Leslee said...

call it! I would! Thats crap!

Stacey said...

I would call. I have no patience for businesses like that. And if she doesn't answer or return your call I would continue to call. I would inconvenience her as much as she has inconvenienced you.

Stephanie Brockhouse said...

I would be FURIOUS!!! Absolutely call her!! I pissed for you!!!